Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our website, purchase our products, or use our services:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing and payment information (such as credit card details and billing address)
• Account information (such as username and password)
• Order history and product registration information
• Information provided in correspondence with us (such as customer service inquiries)

1.2 Device and Usage Information

We automatically collect certain information about your device and how you interact with our website, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (country and city level)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Purchase our products
• Register your product
• Contact our customer service
• Sign up for our newsletter
• Complete surveys or provide feedback

2.2 Automated Collection

We use various technologies to automatically collect information, including:

• Cookies: Small data files stored on your device that help us enhance your experience. For more information, please see our Cookie Policy.
• Web Beacons: Electronic images that help us deliver cookies and analyze website usage.
• Log Files: Records of actions taken on our website.
• Analytics Tools: Services that help us understand how users engage with our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing and fulfilling your orders
• Managing your account and registrations
• Providing customer support
• Improving our website, products, and services
• Developing new products and features

3.2 Communication

• Sending transactional emails (such as order confirmations)
• Providing important product updates and security notices
• Responding to your inquiries
• Sending marketing communications (with your consent)

3.3 Security and Compliance

• Protecting against fraudulent or illegal activity
• Enforcing our terms of service
• Complying with legal obligations
• Establishing, exercising, or defending legal claims

4. Legal Basis for Processing (EU/EEA Users)

For users in the European Union or European Economic Area, we process your personal information based on one or more of the following legal grounds:

• Consent: When you have given us explicit permission to process your data for specific purposes.
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you (e.g., processing your order).
• Legal Obligation: When we need to comply with a legal requirement.
• Legitimate Interests: When we have a legitimate business interest in processing your information, provided that it doesn't override your rights and freedoms.

5. How We Share Your Information

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer support services
• Marketing and analytics providers
• IT and cloud service providers

These service providers are only permitted to use your information to provide services to us and not for their own purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and, in some cases, receive it in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You may request that we delete your personal information in certain circumstances.

7.4 Restriction and Objection

You may request that we restrict the processing of your information or object to our processing of your information based on our legitimate interests.

7.5 Withdrawal of Consent

Where we process data based on your consent, you have the right to withdraw that consent at any time.

7.6 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside the EEA, UK, or Switzerland.

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Xbridgeai. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. The date of the latest revision will be indicated at the top of the Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: